Cashhive — Fraud & Enforcement Policy

Version: 0.1-beta · Last updated: 2026-08-11 · Effective date: [NOT YET IN FORCE]

This policy is part of the Cashhive Terms of Service. It explains what counts as fraud or abuse, how we detect it, the penalties we apply, and — just as importantly — the limits on those penalties and your right to appeal to a human. Coin mechanics (holds, reversals, clawback limits) are in the Points & Rewards Policy; data handling is in the Privacy Policy.

Our enforcement principles: penalties are graduated and proportionate; forfeiture targets fraudulent earnings only; every action comes with notice and a reason; every action can be appealed to a human within 30 days; investigation holds are time-bounded, never indefinite.

1. Why This Policy Exists

Fraud on a rewards platform is not a victimless game. Advertisers claw back fraudulent conversions, partners cut payout rates or terminate publishers, and honest users end up with fewer offers and worse rates. We enforce these rules to keep the platform paying reliably for everyone.

2. The Rules (User-Facing)

Do:

• Use one account, registered with your real information, from your real location.
• Answer surveys honestly and consistently — including profiling questions.
• Complete offers exactly as described (real installs, real trials, real deposits where required).
• Cash out only to payment accounts in your own name.

Do not:

1. Create or control more than one account (one per person, device, and household — see Terms of Service §3.1 for the household-exception process).
2. Use VPNs, proxies, or geo-spoofing to hide or misrepresent your location, or to access Cashhive from an unsupported or excluded territory.
3. Use bots, scripts, emulators, virtual machines, or automation to earn.
4. Give false survey answers, speed through surveys without reading, or contradict your own profile to qualify for more surveys.
5. Complete deposit/purchase offers and then charge back or instantly refund the payment.
6. Self-refer or refer accounts you control; run referral spam.
7. Cash out to a payout destination used by another Cashhive account or not your own.
8. Evade a ban by re-registering.

3. What We Detect

We describe our detection at the level of categories — enough for you to know what is monitored, without publishing a manual for evading it:

We also receive fraud reports from our offerwall partners (ayeT-Studios, Torox, CPX Research, BitLabs) and their advertisers, and may share pseudonymous fraud signals with them for the same purpose (see Privacy Policy §§2–3).

Detection output is a signal, not a verdict. Account-level penalties from Level 3 up (Section 6) are applied with human review, and every penalty is appealable to a human (Section 9).

4. Verification Checkpoints

5. Velocity Limits and Circuit Breakers

To limit the blast radius of coordinated fraud, we operate per-user daily cashout caps and a platform-wide daily payout circuit breaker. If a circuit breaker delays your cashout, it completes automatically once volumes normalize — this is a queue, not a penalty, and it does not touch your balance.

6. The Penalty Ladder

Penalties are graduated. For first-time, low-severity issues we start at the top of this ladder; we skip levels only for the severe cases listed below.

Severe cases where we may go straight to Level 3 or 4: bot/emulator operation, chargeback fraud on deposit offers, stolen payment instruments, sanctions matches, ban evasion, or organized multi-account rings. Sanctions matches are handled as the law requires and may not be appealable on the merits [LAWYER: confirm handling and notice constraints for sanctions blocks].

7. Investigation Holds (Bounded)

1. A hold under Level 2 lasts at most 30 days from the notice date.
2. In complex cases (e.g., waiting on an advertiser's chargeback records) we may extend once, by up to 15 days, and only with a written notice stating why.
3. When a hold expires without a finding against you, held coins are released automatically and the case is closed.
4. Holds freeze the coins in question; they do not stop you from earning, and they never touch coins outside the investigation's scope. One exception: where an account shows severe fraud signals (the cases listed in Section 6) and is under active investigation, we may also suspend new earning on that account until the investigation concludes — bounded by the same 30-day limit and single 15-day extension above, and stated in the hold notice.
5. These investigation holds are separate from the per-offer pending windows in the Points & Rewards Policy §5.

8. What Forfeiture Does — and Does Not — Mean

1. Forfeiture removes only coins we determine were earned through the violation, itemized in your account history and in the notice we send you.
2. We never forfeit legitimately earned, confirmed coins for unrelated violations. Example: if you self-referred but your survey earnings are clean, the referral bonuses are forfeited — the survey earnings are not.
3. If an account is banned, remaining confirmed coins that are not connected to the violation stay redeemable (one final cashout at or above the minimum, KYC permitting) — except where the account itself was fundamentally fraudulent (bot-operated, ban-evasion, stolen identity, or sanctions block), in which case no payout is made.
4. Forfeiture never takes your balance below zero, and we never invoice you for reversed advertiser spend — the Points & Rewards Policy §6 clawback limits apply.

9. Appeals — Your Path to a Human

1. Window: 30 days from the date of our enforcement notice.
2. How: email appeals@joincashhive.com from your registered address (a web form will replace this after beta). Tell us what happened in your own words and attach any evidence (screenshots, receipts, completion confirmations).
3. Who reviews: a human reviewer — during beta, the operator personally. Automated systems flag; humans decide appeals.
4. What we show you: the reason category, the affected offers/amounts, and a summary of the evidence relied on — as much detail as we can give without publishing our detection methods.
5. Response time: we aim to respond within 10 business days; if we need longer we will say so and why.
6. Outcomes: upheld (with explanation), partially reversed, or fully reversed — reversal restores coins and deletes the penalty from your record.
7. Escalation: one written escalation is available if you believe the appeal decision missed evidence; it is reviewed fresh.
8. Missing the 30-day window forfeits the appeal absent good cause (e.g., documented hospitalization).

10. Sanctions and Legal Compliance

We screen registrations and cashouts against excluded territories (Terms of Service §2.3) and screen larger cashouts against the OFAC SDN list. Where sanctions law applies, we must block first and may be limited in what we can tell you. We cooperate with valid legal process from law enforcement; see the Privacy Policy §3 for what we disclose and when.

11. Evidence and Record Retention

We retain enforcement evidence long enough to give you a meaningful appeal and to meet AML expectations — and no longer.

12. Changes

Material changes to this policy follow the Terms of Service §16 notice rules (30 days, prospective). Conduct is judged under the policy in force at the time of the conduct.

13. Contact

• Appeals: appeals@joincashhive.com (30-day window, human review)
• Report fraud or account compromise: support@joincashhive.com

Tóm tắt tiếng Việt (Vietnamese Summary)

Bản tóm tắt này chỉ để tham khảo; bản tiếng Anh là bản có giá trị.

1. Chính sách này định nghĩa gian lận, cách phát hiện, mức phạt và quyền khiếu nại của bạn trên Cashhive.
2. Cấm: nhiều tài khoản (1 người / 1 thiết bị / 1 hộ), VPN/che vị trí, bot/giả lập, trả lời khảo sát gian dối, chargeback offer nạp tiền, tự giới thiệu referral, rút về tài khoản không phải của mình, lách ban.
3. Phát hiện bằng: dấu vân tay thiết bị, IP/VPN detection, hành vi bất thường, báo cáo từ đối tác (ayeT, Torox, CPX, BitLabs) và advertiser.
4. Mốc kiểm tra: xác minh email+SĐT khi đăng ký; đối chiếu thủ công ở lần rút đầu; KYC ID ở mốc $200; form thuế ở mốc $2.000/năm (Mỹ); quét OFAC với lệnh rút lớn.
5. Thang phạt 4 bậc: cảnh cáo → giữ điều tra (tối đa 30 ngày) → tịch thu CHỈ phần kiếm được do gian lận → khoá tài khoản.
6. Trường hợp nặng (bot, chargeback, trộm danh tính, lách ban, dính cấm vận) có thể nhảy thẳng bậc 3–4.
7. Giữ điều tra có thời hạn: tối đa 30 ngày, gia hạn 1 lần tối đa 15 ngày kèm thông báo lý do — không bao giờ giữ vô hạn. Ngoại lệ duy nhất: tài khoản có dấu hiệu gian lận nặng đang bị điều tra có thể bị tạm dừng kiếm coin mới đến khi kết thúc điều tra, trong cùng giới hạn 30+15 ngày, nêu rõ trong thông báo.
8. Tịch thu chỉ đúng phần gian lận, có liệt kê từng khoản; coin sạch đã confirmed vẫn được rút kể cả khi bị khoá (trừ tài khoản gian lận bản chất như bot/trộm danh tính).
9. Số dư không bao giờ âm; không đòi tiền ngược từ user.
10. Khiếu nại: trong 30 ngày, gửi appeals@joincashhive.com — người thật xem xét, phản hồi trong ~10 ngày làm việc, có 1 lần escalate.
11. Nếu khiếu nại thắng: hoàn coin và xoá án khỏi hồ sơ.
12. Lưu bằng chứng: log chống gian lận 12–24 tháng; hồ sơ vụ việc 24 tháng (riêng hồ sơ tịch thu / liên quan AML: 5 năm); hồ sơ cashout/AML 5 năm.
13. Đây là bản nháp beta chờ luật sư review, chưa có hiệu lực.